Delivery Information

How much is delivery for Letterbox Cheese?

Aiming to keep this cost to you as low as possible, postage is £3.50 per box for mainland UK deliveries. We send our Letterbox boxes via Royal Mail, 1st Class, to get our cheese to you quickly.
At present we only deliver to the UK mainland. Please contact us for a price if you live in the Scottish Highlands and Islands, Isle of Scilly, Northern Ireland or Isle of Man. Any online orders placed for these locations will be refunded.

How long does it take?

We send our Letterbox boxes via Royal Mail, 1st Class, which can take up to two working days to arrive at your door.
All our boxes are dispatched with chill packs to keep the cheese cold and fresh – therefore Letterbox Cheese products can only be dispatched on a Monday, Tuesday and Wednesday due to Royal Mail 1st class not guaranteeing next day delivery.

Usually, we will make up your order the next working day after the order is received. Orders before 10am will be dispatched the same day.
Orders placed on a Thursday, Friday, Saturday or Sunday, it will not be dispatched until the following Monday.

Please note that one order will be delivered to one address. If you require delivery to two addresses then please place two orders.

How is the cheese packaged?

We use a sturdy letterbox sized card box, packing materials such as wood wool and ice packs to keep the cheese cool in transit. We want you to like the look of your delivery in addition to liking the taste of it. Please ensure you recycle our packaging!

How can I pay?

Our online shopping system allows you to securely pay for your purchase by credit or debit card. Alternatively our online shopping site allows you to use pay pal. Please follow the instructions on the screen as you go through the payment system. If you have any further queries about payment, please contact us.

Cheese sizes

The sizes we suggest for each cheese are approximate. Never a fixed size product, cutting from two different handmade cheeses can result in two different sized pieces. We will always try to be as accurate as possible and if one piece in your order is a little bit light you can be assured that another will be a little bit heavy to compensate!

Cheese availability

Very occasionally a cheese will not be available to fulfil your order. If this is the case then we will leave this cheese off your order.

What we ask of you

We want to get your cheese to you as quickly and as perfectly as possible. But we do need your help in order to achieve this. Please make sure that your address is ENTIRELY ACCURATE, especially the POSTCODE. That way the postman cannot blame the address!

Returns

We make every effort to get your cheese to you in good condition. Should you find, however, that your order is not in a satisfactory condition, or has been damaged in transit, we will need you to notify us within 24 hours and we will do everything that we can to put it right. We may also require you to send the cheese back to us.